Frequently Asked Questions
About Aussie WearTech
What is Aussie WearTech?
Aussie WearTech is Australia’s leading ecommerce platform for wearable AI accessories, expert reviews, and guidance. We’re your one-stop shop for everything you need to get the most out of your smartwatch, fitness tracker, smart ring, AI earbuds, and other wearable devices.
Why choose Aussie WearTech over international retailers?
We understand the Australian market like no one else. Our team provides local warranty support, ensures Australian Consumer Law (ACL) compliance, tests carrier compatibility with Australian networks, and offers customer service during Australian business hours. Plus, we stock accessories specifically chosen for Australian conditions and lifestyles.
Are you an Australian-owned business?
Yes! We’re proudly Australian-owned and operated, with our team based right here in Australia. We understand local needs, regulations, and provide genuine Australian customer support.
Products & Accessories
What types of wearable AI devices do you support?
We provide accessories for all major wearable AI categories:
- Smartwatches & Fitness Trackers (Apple Watch, Samsung Galaxy Watch, Garmin, Fitbit)
- Smart Rings (Oura Ring, Samsung Galaxy Ring, and emerging brands)
- Smart Eyewear (Ray-Ban Meta, Apple Vision Pro, AR/VR glasses)
- AI Necklaces & Pendants (Compass AI, Limitless Pendant, conversation recording devices)
- Smart Earwear (AirPods Pro, AI-enhanced hearing devices)
- Smart Clothing & Textiles (sensor-integrated garments)
- Smart Patches & Sensors (CGMs, health patches, biosensors)
- Specialized Wearables (AI pins, neural wearables, emerging tech)
Do you sell the actual wearable devices or just accessories?
We primarily focus on accessories and provide expert reviews and guidance for purchasing the devices themselves. Through our affiliate partnerships, we can help you find the best deals on the actual devices, but our specialty is the comprehensive range of accessories that make your wearables work better for longer.
How do I know which accessories are compatible with my device?
Every product page includes detailed compatibility information. We also offer interactive compatibility checkers and comparison tools on our website. If you’re unsure, our expert team is always happy to help you find the perfect accessories for your specific device model.
Do you offer medical-grade accessories?
Yes, we stock medical-grade straps, covers, and accessories specifically designed for healthcare workers and medical environments. These products meet hygiene requirements and are suitable for 12+ hour shifts in demanding conditions.
Expert Reviews & Content
How do you test wearable devices and accessories?
Our team follows rigorous 30-day real-world testing protocols. We test accuracy against medical-grade devices, analyze battery life, evaluate app ecosystems, and consider Australian-specific factors like carrier compatibility, local app availability, and warranty conditions.
Are your reviews independent?
Absolutely. Our reviews are based on genuine testing and evaluation. While we may earn affiliate commissions when you purchase devices through our links, this never influences our honest assessments. We clearly disclose any partnerships or sponsored content.
Do you test accessories as well as devices?
Yes! We thoroughly test all accessories we sell, including durability testing, compatibility verification, and real-world usage scenarios. Our goal is to recommend only accessories that genuinely improve your wearable experience.
Ordering & Shipping
Do you ship Australia-wide?
Yes, we ship to all Australian states and territories. We’re integrated with Australia Post to provide reliable, trackable shipping options.
What are your shipping costs and timeframes?
Shipping costs vary by location and order size. We offer:
- Express shipping for urgent orders
- Standard shipping for regular deliveries
- Free shipping on orders over a certain value (check current promotions)
Most orders are processed within 1-2 business days, with delivery timeframes depending on your location.
Do you offer international shipping?
Currently, we focus on serving the Australian market to ensure the best possible service and support for our local customers.
Payment & Returns
What payment methods do you accept?
We accept all major payment methods popular in Australia:
- Credit/Debit Cards (Visa, Mastercard, Amex)
- PayPal
- Afterpay and Zip (buy now, pay later)
- Bank Transfer for large orders
What is your return policy?
We offer a comprehensive return policy in line with Australian Consumer Law:
- 30-day return period for change of mind (unopened items)
- 12-month warranty on manufacturing defects
- Full refund or exchange for faulty products
- Free return shipping for warranty claims
What if an accessory doesn’t fit my device properly?
If you’ve ordered based on our compatibility information and the accessory doesn’t fit properly, we’ll provide a full refund or exchange at no cost to you. Customer satisfaction is our priority.
Healthcare & Professional Use
Do you cater to healthcare workers?
Absolutely! Healthcare workers are one of our primary customer groups. We understand the unique challenges of 12+ hour shifts, hygiene requirements, and the need for durable, professional accessories. We stock medical-grade straps, protective cases, and cleaning solutions specifically for healthcare environments.
Do you offer bulk pricing for hospitals or clinics?
Yes, we have a B2B program that offers volume discounts for healthcare facilities, corporate wellness programs, and other professional buyers. Contact our team for custom pricing on bulk orders.
Are your products suitable for aged care facilities?
Many of our accessories are perfect for aged care applications, including easy-to-clean protective covers, simplified charging solutions, and comfort-focused wearable accessories. We work with aged care providers to meet their specific needs.
Technical Support
What if I need help setting up my wearable device?
While we specialize in accessories rather than device setup, our expert team can provide guidance and point you toward the best resources. We also create comprehensive setup guides that include recommendations for essential accessories.
Do you provide ongoing support after purchase?
Yes! Our Australian-based customer service team provides ongoing support for any products purchased through us. We’re here to help with compatibility questions, usage tips, and any issues that arise.
What if a product I need isn’t in stock?
We’re constantly expanding our range based on customer feedback and emerging technologies. If you need a specific accessory we don’t currently stock, contact us – we may be able to source it for you or add it to our inventory planning.
Stay Connected
How can I stay updated on new products and reviews?
- Subscribe to our newsletter for exclusive discounts and early access to new products
- Follow our social media for daily tips, reviews, and wearable tech news
- Join our email list for expert buying guides and Australian-specific wearable tech insights
Do you have a loyalty program?
We reward our regular customers with exclusive discounts, early access to new products, and special offers. Email subscribers receive regular exclusive deals and are first to know about major sales.
Still have questions? Contact our friendly Australian support team during business hours. We’re always happy to help you find the perfect accessories for your wearable AI devices.
Email: info@aussieweartech.com.au
Response Time: Within 24 hours