Privacy Policy

Effective Date: July 2025
Last Updated: July 2025

At Aussie WearTech, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products.

Who We Are

Aussie WearTech is an Australian business specializing in wearable AI accessories and expert guidance. We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applicable data protection laws.

Contact Details:

  • Business Name: Aussie WearTech
  • ABN: 72667108885
  • Address: PO Box 50, Sawtell, NSW, 2452.
  • Email: privacy@aussieweartech.com.au

Information We Collect

Personal Information You Provide

Account Creation & Orders:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (processed securely by our payment providers)
  • Order history and preferences

Customer Service:

  • Communication records when you contact us
  • Feedback, reviews, and survey responses
  • Return and warranty claim information

Marketing Communications:

  • Email subscription preferences
  • Newsletter engagement data
  • Communication preferences and interests

Healthcare Professional Information:

  • Professional credentials (for B2B accounts)
  • Institution or practice details
  • Specialized product requirements

Information We Collect Automatically

Website Usage:

  • IP address and general location information
  • Browser type, device information, and operating system
  • Pages visited, time spent, and navigation patterns
  • Referral sources and search terms used to find us

Cookies and Tracking Technologies:

  • Essential cookies for website functionality
  • Analytics cookies to understand user behavior
  • Marketing cookies for targeted advertising (with consent)
  • Preference cookies to remember your settings

Device and Compatibility Data:

  • Wearable device models you own or are interested in
  • Compatibility searches and product views
  • Accessory preferences and fit requirements

How We Use Your Information

Primary Purposes

Order Processing & Fulfillment:

  • Processing payments and shipping orders
  • Communicating order status and delivery updates
  • Managing returns, exchanges, and warranty claims
  • Providing customer support and technical assistance

Product Recommendations:

  • Suggesting compatible accessories for your devices
  • Personalizing product recommendations
  • Alerting you to new products relevant to your interests
  • Providing expert guidance based on your needs

Customer Service:

  • Responding to inquiries and support requests
  • Resolving complaints and technical issues
  • Improving our products and services based on feedback
  • Maintaining customer relationship records

Marketing & Communications:

  • Sending promotional emails and newsletters (with consent)
  • Informing you about sales, new products, and special offers
  • Sharing educational content about wearable technology
  • Conducting customer satisfaction surveys

Legal & Business Purposes

Compliance & Legal:

  • Meeting legal obligations under Australian Consumer Law
  • Complying with taxation and accounting requirements
  • Responding to legal requests and protecting our rights
  • Preventing fraud and ensuring transaction security

Business Operations:

  • Analyzing website performance and user experience
  • Conducting market research and trend analysis
  • Managing inventory and supplier relationships
  • Planning business development and expansion

When We Share Your Information

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

Payment Processing:

  • Secure payment gateways (Stripe, PayPal, Afterpay, Zip)
  • Fraud prevention services
  • Financial institutions for transaction processing

Shipping & Logistics:

  • Australia Post and other delivery services
  • Warehouse and fulfillment partners
  • Package tracking and delivery confirmation services

Technology Services:

  • Website hosting and cloud storage providers
  • Email marketing platforms
  • Customer service and help desk software
  • Analytics and performance monitoring tools

Professional Services:

  • Legal and accounting professionals
  • Insurance providers
  • Business consultants and auditors

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests
  • Protect our rights, property, or safety, or that of others
  • Investigate potential violations of our terms of service
  • Respond to claims of illegal activity or intellectual property infringement

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to the same privacy protections.

Marketing & Communications

Email Marketing

Subscription: You can subscribe to our newsletter and promotional emails through our website or during checkout.

Content: We send:

  • Product recommendations and new arrival notifications
  • Educational content about wearable technology
  • Exclusive discounts and early access to sales
  • Expert reviews and buying guides

Unsubscribe: You can unsubscribe at any time using the link in our emails or by contacting us directly.

Targeted Advertising

How It Works: We may use cookies and similar technologies to show you relevant advertisements on other websites based on your interests and browsing behavior.

Your Choices: You can opt out of targeted advertising through:

  • Browser cookie settings
  • Digital Advertising Alliance opt-out tools
  • Platform-specific advertising preferences (Google, Facebook)

Data Security

Security Measures

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

  • SSL encryption for all data transmission
  • Secure servers with regular security updates
  • Multi-factor authentication for staff access
  • Regular security audits and vulnerability assessments

Administrative Safeguards:

  • Staff training on privacy and security practices
  • Limited access to personal information on a need-to-know basis
  • Regular review and updating of security policies
  • Incident response procedures for data breaches

Physical Safeguards:

  • Secure facilities with controlled access
  • Locked storage for physical documents
  • Secure disposal of sensitive information

Payment Security

PCI Compliance: Our payment processing partners are PCI DSS compliant, ensuring the highest standards for handling payment card information.

Data Minimization: We don’t store complete credit card numbers on our servers – only tokenized references provided by our payment processors.

Data Retention

How Long We Keep Information

Account Information: Retained while your account is active and for 7 years after closure for legal and tax purposes.

Order Records: Kept for 7 years to comply with Australian tax and consumer law requirements.

Marketing Data: Retained until you unsubscribe or request deletion, then removed within 30 days.

Website Analytics: Anonymized data may be retained indefinitely for business analysis.

Deletion Requests

You can request deletion of your personal information, subject to our legal obligations to retain certain records. We’ll respond to deletion requests within 30 days.

Your Privacy Rights

Under Australian privacy law, you have the right to:

Access & Correction

Access: Request access to the personal information we hold about you Correction: Request correction of inaccurate or incomplete information Timeframe: We’ll respond to access requests within 30 days

Data Portability

Export: Request a copy of your personal information in a commonly used format Transfer: Assistance in transferring your data to another service provider (where technically feasible)

Complaints

Internal Complaint: Contact our Privacy Officer at privacy@aussieweartech.com.au External Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

For children aged 13-18, we recommend parental guidance when making purchases or providing personal information.

International Data Transfers

Cloud Services

Some of our service providers may store data on servers located outside Australia. When this occurs:

  • We ensure appropriate safeguards are in place
  • Data is protected by comparable privacy standards
  • Transfers comply with Australian Privacy Principles

Countries Involved

Data may be transferred to:

  • United States (cloud hosting, payment processing)
  • European Union (analytics, customer service tools)
  • Other countries where our service providers operate

Changes to This Policy

Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • Updates to applicable laws and regulations
  • Improvements in our security measures
  • New features or services we offer

Notification

Material Changes: We’ll notify you by email or prominent website notice at least 30 days before material changes take effect.

Minor Updates: For minor changes, we’ll update the “Last Updated” date at the top of this policy.

Continued Use: Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

Privacy Enquiries

Email: privacy@aussieweartech.com.au
Mail: Aussie WearTech
PO Box 50, Sawtell NSW, 2452

Response Time: We aim to respond to all privacy enquiries within 5 business days.

General Contact

Customer Service: info@aussieweartech.com.au
Office Hours: Monday-Friday, 9AM-5PM AEST
Business Hours: 24 hours / 7 days a week

This Privacy Policy is designed to be clear and understandable. If you have any questions about how we handle your personal information, please don’t hesitate to contact us.

Document Version: 1.0
Effective Date: July 2025
Next Review Date: July 2026