At Aussie WearTech, we’re committed to your complete satisfaction. Our return policy is designed to be fair, transparent, and fully compliant with Australian Consumer Law (ACL), giving you confidence in every purchase.
Your Rights Under Australian Consumer Law
As an Australian consumer, you have guaranteed rights under the Australian Consumer Law that cannot be excluded. These include:
- Right to refund or replacement if goods are faulty, not as described, or don’t do what we said they would
- Right to compensation for any reasonably foreseeable loss or damage
- Right to have problems fixed in a reasonable time
Our return policy works alongside these guaranteed rights, often providing additional benefits beyond what’s legally required.
30-Day Satisfaction Guarantee
Change of Mind Returns
Timeframe: 30 days from delivery date
Condition: Items must be unopened, unused, and in original packaging
Refund: Full purchase price (excluding original shipping costs)
Return Shipping: Customer responsibility (unless item was incorrectly described)
What’s Included:
- All wearable accessories in resaleable condition
- Original packaging, tags, and documentation
- Any included accessories or bonus items
What’s Excluded:
- Custom or personalized accessories
- Items showing wear or damage from use
- Products with hygiene considerations (certain earphone accessories, opened adhesive products)
How to Request a Change of Mind Return
- Contact us within 30 days via email at returns@aussieweartech.com.au
- Include your order number and reason for return
- Receive return authorization and prepaid shipping label (if applicable)
- Package items securely in original packaging
- Ship using provided instructions with tracking
Warranty & Defective Product Returns
Manufacturing Defects
Timeframe: 12 months from purchase date
Coverage: Material defects, manufacturing flaws, premature failure
Return Shipping: Free (we provide prepaid labels)
Resolution: Repair, replacement, or full refund
Compatibility Issues
If an accessory doesn’t fit your device despite following our compatibility information:
- Full refund or exchange at no cost to you
- Free return shipping via prepaid label
- No restocking fees or penalties
Damaged in Transit
Items damaged during shipping:
- Immediate replacement or full refund
- Keep the damaged item (no need to return)
- Photo evidence may be requested for insurance claims
Specific Product Categories
Smartwatch Bands & Straps
- 30-day comfort guarantee – exchange for different size or style if uncomfortable
- Skin sensitivity returns accepted within 14 days if material causes irritation
Charging Accessories
- Compatibility testing – 30 days to ensure proper function with your device
- Performance guarantee – must charge at advertised speeds
Protective Cases & Covers
- Fit guarantee – must fit your specific device model as described
- Drop protection claims – covered under manufacturer warranty terms
Medical-Grade Accessories
- Extended testing period – 45 days for healthcare workers to test in professional environments
- Hygiene requirements – unopened returns only unless defective
Return Process
Step 1: Contact Us
Email: returns@aussieweartech.com.au
Include:
- Order number
- Reason for return
- Photos (if damaged or defective)
Step 2: Receive Authorization
We’ll respond within 24 hours with:
- Return merchandise authorization (RMA) number
- Return shipping instructions
- Prepaid label (if applicable)
Step 3: Package & Ship
- Use original packaging when possible
- Include RMA number on package
- Ship within 14 days of authorization
- Keep tracking number for your records
Step 4: Processing
- Inspection: 2-3 business days after receipt
- Refund processing: 3-5 business days to original payment method
- Replacement shipping: 1-2 business days after approval
Refund Methods
Original Payment Method
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-2 business days
- Bank Transfer: 2-3 business days
Store Credit Option
- Immediate processing for faster resolution
- No expiry date on store credit
- Transferable to friends or family
- 10% bonus credit for voluntary store credit selection
Exchanges
Size/Style Exchanges
- Free exchanges within 30 days
- Different products subject to price difference
- Upgraded items require additional payment
- Downgraded items receive refund difference
Warranty Exchanges
- Like-for-like replacement when available
- Upgraded model if original no longer available
- Full refund if no suitable replacement exists
Special Circumstances
Bulk/Corporate Orders
- Extended return periods negotiated per order
- Partial returns accepted for large quantities
- Custom return arrangements for healthcare facilities
Pre-Order Items
- Full refund available until item ships
- Standard return policy applies after delivery
- Delay compensation if shipping significantly delayed
Sale/Clearance Items
- Same return rights as regular-priced items
- No additional restrictions beyond standard policy
- Full refund to original payment method
What We Don’t Accept
Items We Cannot Return
- Custom engraved or personalized accessories
- Used hygiene products (unless defective)
- Items damaged by misuse or normal wear
- Products missing original packaging (unless defective)
Return Abuse Prevention
While we trust our customers, we reserve the right to:
- Limit returns from customers showing abuse patterns
- Charge restocking fees for repeatedly returned non-defective items
- Require original packaging for future returns if pattern develops
International Customers
Currently, we serve Australian customers only. If you’re traveling or temporarily overseas:
- Extended timeframes may apply for shipping delays
- Contact us before purchasing to discuss arrangements
- Local collection may be arranged upon return to Australia
Contact Our Returns Team
Email: returns@aussieweartech.com.au
Phone: 0434 917 765
Hours: Monday-Friday, 9AM-5PM AEST
Response Time: Within 24 hours
Need immediate help? Use our live chat during business hours for instant return assistance.
Your Satisfaction Matters
We stand behind every product we sell and want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to make it right.
Questions about returns? Our friendly team is always happy to help clarify our policy or assist with your specific situation.
This return policy may be updated from time to time. The version in effect at the time of your purchase applies to your order. For the most current version, please check this page.
Last Updated: July 2025
Policy Version: 1.0