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info@aussieweartech.com.au
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PO Box 50, Sawtell, NSW, 2452

Aussie WearTech

Australias' Wearable AI Experts

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Home / Return Policy

Return Policy

At Aussie WearTech, we’re committed to your complete satisfaction. Our return policy is designed to be fair, transparent, and fully compliant with Australian Consumer Law (ACL), giving you confidence in every purchase.

Your Rights Under Australian Consumer Law

As an Australian consumer, you have guaranteed rights under the Australian Consumer Law that cannot be excluded. These include:

  • Right to refund or replacement if goods are faulty, not as described, or don’t do what we said they would
  • Right to compensation for any reasonably foreseeable loss or damage
  • Right to have problems fixed in a reasonable time

Our return policy works alongside these guaranteed rights, often providing additional benefits beyond what’s legally required.

30-Day Satisfaction Guarantee

Change of Mind Returns

Timeframe: 30 days from delivery date
Condition: Items must be unopened, unused, and in original packaging
Refund: Full purchase price (excluding original shipping costs)
Return Shipping: Customer responsibility (unless item was incorrectly described)

What’s Included:

  • All wearable accessories in resaleable condition
  • Original packaging, tags, and documentation
  • Any included accessories or bonus items

What’s Excluded:

  • Custom or personalized accessories
  • Items showing wear or damage from use
  • Products with hygiene considerations (certain earphone accessories, opened adhesive products)

How to Request a Change of Mind Return

  1. Contact us within 30 days via email at returns@aussieweartech.com.au
  2. Include your order number and reason for return
  3. Receive return authorization and prepaid shipping label (if applicable)
  4. Package items securely in original packaging
  5. Ship using provided instructions with tracking

Warranty & Defective Product Returns

Manufacturing Defects

Timeframe: 12 months from purchase date
Coverage: Material defects, manufacturing flaws, premature failure
Return Shipping: Free (we provide prepaid labels)
Resolution: Repair, replacement, or full refund

Compatibility Issues

If an accessory doesn’t fit your device despite following our compatibility information:

  • Full refund or exchange at no cost to you
  • Free return shipping via prepaid label
  • No restocking fees or penalties

Damaged in Transit

Items damaged during shipping:

  • Immediate replacement or full refund
  • Keep the damaged item (no need to return)
  • Photo evidence may be requested for insurance claims

Specific Product Categories

Smartwatch Bands & Straps

  • 30-day comfort guarantee – exchange for different size or style if uncomfortable
  • Skin sensitivity returns accepted within 14 days if material causes irritation

Charging Accessories

  • Compatibility testing – 30 days to ensure proper function with your device
  • Performance guarantee – must charge at advertised speeds

Protective Cases & Covers

  • Fit guarantee – must fit your specific device model as described
  • Drop protection claims – covered under manufacturer warranty terms

Medical-Grade Accessories

  • Extended testing period – 45 days for healthcare workers to test in professional environments
  • Hygiene requirements – unopened returns only unless defective

Return Process

Step 1: Contact Us

Email: returns@aussieweartech.com.au
Include:

  • Order number
  • Reason for return
  • Photos (if damaged or defective)

Step 2: Receive Authorization

We’ll respond within 24 hours with:

  • Return merchandise authorization (RMA) number
  • Return shipping instructions
  • Prepaid label (if applicable)

Step 3: Package & Ship

  • Use original packaging when possible
  • Include RMA number on package
  • Ship within 14 days of authorization
  • Keep tracking number for your records

Step 4: Processing

  • Inspection: 2-3 business days after receipt
  • Refund processing: 3-5 business days to original payment method
  • Replacement shipping: 1-2 business days after approval

Refund Methods

Original Payment Method

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Bank Transfer: 2-3 business days

Store Credit Option

  • Immediate processing for faster resolution
  • No expiry date on store credit
  • Transferable to friends or family
  • 10% bonus credit for voluntary store credit selection

Exchanges

Size/Style Exchanges

  • Free exchanges within 30 days
  • Different products subject to price difference
  • Upgraded items require additional payment
  • Downgraded items receive refund difference

Warranty Exchanges

  • Like-for-like replacement when available
  • Upgraded model if original no longer available
  • Full refund if no suitable replacement exists

Special Circumstances

Bulk/Corporate Orders

  • Extended return periods negotiated per order
  • Partial returns accepted for large quantities
  • Custom return arrangements for healthcare facilities

Pre-Order Items

  • Full refund available until item ships
  • Standard return policy applies after delivery
  • Delay compensation if shipping significantly delayed

Sale/Clearance Items

  • Same return rights as regular-priced items
  • No additional restrictions beyond standard policy
  • Full refund to original payment method

What We Don’t Accept

Items We Cannot Return

  • Custom engraved or personalized accessories
  • Used hygiene products (unless defective)
  • Items damaged by misuse or normal wear
  • Products missing original packaging (unless defective)

Return Abuse Prevention

While we trust our customers, we reserve the right to:

  • Limit returns from customers showing abuse patterns
  • Charge restocking fees for repeatedly returned non-defective items
  • Require original packaging for future returns if pattern develops

International Customers

Currently, we serve Australian customers only. If you’re traveling or temporarily overseas:

  • Extended timeframes may apply for shipping delays
  • Contact us before purchasing to discuss arrangements
  • Local collection may be arranged upon return to Australia

Contact Our Returns Team

Email: returns@aussieweartech.com.au
Phone: 0434 917 765
Hours: Monday-Friday, 9AM-5PM AEST
Response Time: Within 24 hours

Need immediate help? Use our live chat during business hours for instant return assistance.

Your Satisfaction Matters

We stand behind every product we sell and want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to make it right.

Questions about returns? Our friendly team is always happy to help clarify our policy or assist with your specific situation.


This return policy may be updated from time to time. The version in effect at the time of your purchase applies to your order. For the most current version, please check this page.

Last Updated: July 2025
Policy Version: 1.0

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Store Information

PO Box 50 Sawtell, NSW, 2452

0434 917 765

info@aussieweartech.com.au

www.aussiewearteach.com.au

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